What is USAA insurance? Reviews, Coverage, Good & Bad

USAA insurance The Best Car Insurance in Texas

USAA (United Services Automobile Association) is a financial services firm primarily serving members of the United States military and their families. It provides a variety of financial and insurance services. To become a member and use USAA’s services, you or a family member must have a military connection.

Although only military personnel and their families are eligible for coverage, the carrier offers a wide range of insurance products, including homeowners’ insurance and umbrella insurance. Customers all over the internet have given USAA motorcycle insurance excellent ratings. We dock the carrier half a star because of the high volume of complaints that have been filed against them through the Better Business Bureau (BBB) in the last few years. Even so, many customers leave positive reviews and express satisfaction with both the carrier’s coverage and customer service, despite the somewhat mixed reviews.

USAA also offers one of the most user-friendly experiences available, with an excellent website and a straightforward claims filing process. Overall, we recommend that if you qualify for coverage and require any of their products, you look into USAA with your independent insurance agent as your next trusted insurance company.

Getting to know USAA insuranc products

  • Homeowners insurance
  • Renters insurance
  • Auto insurance
  • Life insurance
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Umbrella insurance
  • Flood insurance
  • Condo insurance
  • Motorcycle, RV, and boat insurance
  • Small business insurance
  • Valuable personal property insurance

These insurance services offer diverse coverage options for various types of vehicles and recreational equipment. They enable owners and users to safeguard their financial and legal interests when facing risks, accidents, and damages related to their respective assets.

USAA Insurance Company Pros and Cons

USAA (United Services Automobile Association) is a financial services and insurance company based in the United States that primarily serves military members and their families. It is well-known for its excellent customer service and wide range of insurance products. Here are some of the benefits and drawbacks of USAA insurance:


  1. Excellent Customer Service: USAA is consistently praised for its outstanding customer service. Members frequently mention fast response times and knowledgeable representatives.
  2. USAA frequently offers competitive insurance rates: particularly for auto and home insurance. Members may benefit from lower premiums when compared to other insurers.
  3. Diverse Insurance Offerings: USAA offers a wide range of insurance products, including auto, home, renters, life, and health. As a result, it can serve as a convenient one-stop shop for many of your insurance needs.
  4. Military Members and Families Only: USAA is only available to active and retired military members and their families. This specialized focus enables them to comprehend and meet the specific needs of the military community.
  5. Strong Financial Stability: USAA has a reputation for financial stability and dependability, which can provide policyholders with peace of mind.
  6. Digital Services: USAA has an easy-to-use website and mobile app that allows members to manage their policies and file claims online.


  1. USAA’s services are only available to military members, veterans, and their immediate families. Because of this exclusionary policy, not everyone has access to USAA’s offerings.
  2. While USAA frequently provides competitive rates, it may not always be the absolute cheapest option for insurance. Prices may vary depending on the circumstances.
  3. Geographic Restrictions: Some of USAA’s financial services and banking products are geographically restricted, which may be inconvenient for members who live abroad.
  4. Limited Physical Branch Locations: Because USAA primarily operates online and over the phone, it has a limited number of physical branch locations. This could be a disadvantage for people who prefer face-to-face interactions.
  5. Coverage Restrictions: Some members have reported policy coverage and choice limitations, particularly when it comes to specialty insurance needs.

Finally, USAA is well-known for its excellent customer service and low rates, making it an excellent choice for many military members and their families. However, when determining its suitability for your specific insurance needs, you should consider eligibility restrictions and potential coverage limitations.

USAA vs. State Farm Car Insurance: Which Is Better

State Farm Insurance

USAA Insurance and State Farm Insurance are both well-known insurance companies in the United States, but they serve different customer bases and have different benefits and drawbacks. Here’s a side-by-side comparison of the two insurance companies:

Insurance from USAA:

Customers: USAA primarily serves active and retired military personnel, as well as their families. This specialized focus enables them to comprehend and meet the specific needs of the military community.


  • Excellent member satisfaction and customer service.
  • Rates are competitive, particularly for auto and home insurance.
  • Auto, home, renters, life, and other insurance options are available.
  • Financial stability and dependability are excellent


  • Military members and their families are the only ones who are eligible.
  • Insurance is not always the cheapest option.
  • With only a few branch locations, the company primarily operates online and by phone.

State Farm Insurance Company:

Customer Base: State Farm is a well-known insurance company that serves individuals and families throughout the United States.


  • A large network of agents and physical branch locations for in-person assistance.
  • Provides a wide range of insurance products, including auto, home, life, and health.
  • Access to a broader range of customers.


  • Customer satisfaction can differ depending on the State Farm agent.
  • Some insurance products may have higher premiums when compared to other providers.
  • It is possible that USAA does not provide the same military-specific benefits and discounts.

In conclusion, both USAA and State Farm have advantages and disadvantages. USAA is well-known for its excellent customer service and competitive rates, as well as its strong emphasis on the military community. State Farm, on the other hand, has a larger customer base as well as a large network of agents and branches, making it more accessible to a broader range of customers. The insurer you choose will be determined by your specific needs, eligibility, and priorities. To determine which insurer best suits your individual circumstances, compare quotes, coverage options, and customer reviews.

Is USAA’s customer service good?

USAA is well-known for its exceptional customer service, and it consistently receives high ratings and reviews in this regard. Here are some key aspects of USAA’s customer service:

  1. Dedication to Members: USAA’s primary focus is serving the military community, including active and retired military members and their families. This dedicated focus allows them to better understand and meet the unique needs of their members.
  2. Efficient Claims Processing: USAA is frequently lauded for its efficient and timely claims processing. Members frequently report quick response times and easy claims processes.
  3. Representatives with Knowledge: USAA customer service representatives are usually well-trained and knowledgeable about the company’s products and services. This ensures that members receive accurate and useful information.
  4. Online and mobile services: USAA offers user-friendly online and mobile platforms that allow members to easily manage their policies, file claims, and contact customer service.
  5. Military-Friendly Features: To accommodate the unique circumstances of military members, USAA offers a variety of military-friendly features such as deployments and overseas coverage.
  6. High Customer Satisfaction: In the insurance industry, USAA consistently ranks high in customer satisfaction surveys and reviews. This reflects its dedication to providing high-quality service.
Hours (CT)USAA insurance phone number
8 am – 5 pm

In summary, USAA is well-known for providing excellent customer service to the military community. Its commitment to members, efficient claims processing, knowledgeable representatives, user-friendly digital services, and military-friendly features make it a top choice for those who meet the eligibility requirements. USAA consistently receives high customer satisfaction ratings and is well-known for its competitive rates, offering a comprehensive range of insurance and financial services tailored to its members’ specific needs.

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